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All returns must include the following:
Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
Valid Return Merchandise Authorization (RMA) written on the shipping label.
Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
Manufacturer documentation (manuals, warranty cards, registration information, etc.)
The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
To begin the return process on an item you change your mind about, you will first need to obtain an RMA number. Click here for directions on receiving an RMA //www.antonline.com/request_rma.php
(If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect(not matching the order placed online) or defective upon return inspection.
Please note that ANTONLINE.com does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.
Basic Return Policy
Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website and return to our returns warehouse. Only one RMA is issued per return. When it expires
(30 days from purchase), you may no longer return your product. Returns received after 30 days from purchase will be refused.
If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. See the Manufacturer Contact List at the bottom of this page.
Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
Upon our acceptance of the merchandise in like new condition and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited to the purchaser for the original purchase. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Potentially Defective Products
All Potentially Defective Product claims should be sent directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information. See the Manufacturer's Contact List at the bottom of this page.
Please note that 99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".
The following products are not accepted for return. Customers must direct repair or replacement inquiries to the manufacturers' authorized service centers for these products: personal care products; consumables TVs and monitors, computer products, laser printers, scanners, fax and other devices with delicate optics. To locate a service center near you, please refer to your product manual. Unused software may be returned, if unopened, with some exceptions. Defective software, games, CDs and DVDs may be returned for the same title only. Software programs, consumables and media are not returnable to Antonline.com under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation (units that have been installed, scratched, or abused will not be accepted for return or credit). Bulk Purchases (10 + items) are not eligible for return. Returned products are subject to shipping and restocking charges, or refund rejection as listed below.
RMA Fee Schedule for Returned Items
Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.
Products returned Used, Opened in close to perfect condition or with all packaging and item materials and manuals that can be resold as open box are subject to a 30% restock fee + shipping costs. Products returned Used, Opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to customer. If a customer refuses delivery of returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.
Tel: (877) 293-9797